HoldAlarms Terms of Service

Last updated: 17 October 2026

1. Who we are and what these Terms cover

HoldAlarms (formerly HookWatch; "HoldAlarms", "we", "us") is an online service run from Germany by Daniel Cauneac, c/o Impressumservice Dein-Impressum, Stettiner Str. 41, 35410 Hungen, Germany. Contact details are also in our Impressum.

• Email: support@holdalarms.com
• Fast contact: contact form

These Terms apply to the HoldAlarms website at https://holdalarms.com, the API at https://api.holdalarms.com, and every related service (together, the "Service"). You accept these Terms when you create an account, start a trial, pay, or use the Service. If you don't agree, please don't use the Service.

You must be at least 18 years old and able to enter into a binding contract. If you use the Service for a company, you confirm that you are allowed to accept these Terms on its behalf.

"Consumer" means a person acting mainly outside their trade, business, or profession (§ 13 BGB). Some sections apply only to consumers, and they say so.

Legal provider information (Impressum under § 5 DDG) is available at /impressum (see also section 20).

2. What HoldAlarms does

HoldAlarms is a webhook relay. It:

1. receives HTTP webhook alerts (for example from TradingView) and acknowledges them quickly;
2. queues each alert and forwards it to each destination URL you set up (up to the number of destinations in your plan; an alert delivered to several destinations counts as one alert);
3. retries failed deliveries and moves alerts that still fail into a dead-letter queue;
4. shows your recent deliveries in a hosted inbox (up to the latest 50 per account; older entries are removed automatically).

The features of each plan (for example the number of destinations, retry settings and support reply time) are listed on our pricing page at https://holdalarms.com/#pricing. The version shown when you buy or renew a plan forms part of these Terms for that billing period.

3. No trading or investment services

HoldAlarms only relays HTTP payloads. It is not a broker, exchange, trading platform, signal provider, or investment adviser.

• We do not create, check, interpret, or change the trading content of your alerts.
• Nothing in the Service is investment, financial, legal, or tax advice.
• We make no promise of any profit, performance, or result.
• You alone decide whether to trade and how. You alone are responsible for your strategies, alerts, destination systems, and any orders they place.

Webhooks can be delayed, duplicated, delivered out of order, or not delivered at all, for reasons that include your destination, the internet, third parties, or us. Don't rely on HoldAlarms as your only safeguard for time-critical or high-value trading. Use your own monitoring, risk limits, and fallbacks.

4. TradingView and other third parties

HoldAlarms is independent. It is not affiliated with, endorsed by, or sponsored by TradingView or any other alert source or destination.

To send webhooks from TradingView you need a TradingView plan that supports webhooks. Some plans, including free ones, may not. TradingView and other third parties can change their features, formats, IP addresses, or availability at any time. We aren't responsible for third-party services. Their failure to send alerts is not a failure of the Service. Your use of those services is governed by their own terms.

You are responsible for complying with TradingView's Terms of Use, including its restrictions on automated trading.

5. Your account

• You sign in with a one-time magic link sent to your email address. Keep access to that mailbox secure, because anyone who controls it can get into your account.
• Keep your webhook URLs, tokens, and secrets confidential. Rotate them if you think they have been exposed. We may treat any request that uses your credentials as coming from you.
• Keep your email address up to date. We send important notices there.
• One person or organisation per account, unless we agree otherwise in writing. Don't create accounts to get around trial or plan limits.

6. Acceptable use

You must not use the Service to:

• break any law or anyone else's rights, or to send illegal, infringing, or harmful content;
• send spam, attack other systems, or forward traffic to destinations you are not authorised to use;
• probe, scan, overload, or interfere with the Service or its infrastructure, or get around rate limits, plan limits, or security measures;
• send malware, or reverse-engineer the Service beyond what the law allows;
• resell or white-label the Service without our written permission;
• send special-category personal data (for example health data), payment card data, or passwords in payloads, or other personal data you are not allowed to share.

Rate limits: We apply technical rate limits to keep the Service stable. Paid plans have no monthly alert allowance and no overage fees. If traffic threatens the stability of the Service, we may temporarily throttle forwarding until it returns to normal.

If we reasonably suspect a breach of this section, we may throttle, block, or suspend traffic or accounts. Where reasonable, we will tell you first. Where urgent, we will tell you afterwards.

You are responsible for the content of your payloads and for your destination URLs. If your payloads contain personal data of other people, you are responsible for having a legal basis to process it. If you are a business customer and send third-party personal data through HoldAlarms, we process it on your behalf, and we will provide a data processing agreement (Art. 28 GDPR) on request by email to support@holdalarms.com.

7. Free trial

New accounts can try the Service for free for the first 300 alerts or 7 days, whichever comes first. No card is required. One trial per person or organisation. Trial limits may change for new trials.

The trial does not convert to a paid plan automatically, and you are never charged without choosing a plan. When the trial ends, forwarding pauses and HoldAlarms answers new alerts with an error until you pick a plan.

8. Plans, prices and card payments (Stripe)

Plans:

Current plan features: https://holdalarms.com/#pricing.

Prices: Prices are in EUR. The amount shown at checkout is the amount you pay. Any fees charged by your bank or card issuer are your responsibility. All prices are final prices. As a small business under § 19 UStG, no VAT is charged.

Card subscriptions are processed by Stripe. We never see or store your full card details.

• Monthly plans are billed monthly in advance and renew automatically each month until you cancel.
• Yearly plans are billed once in advance for a first term of 12 months (the price of 10 months). The yearly plan does not renew for another year. After the first 12 months, it continues automatically as a monthly subscription of the same plan at the then-current monthly price, billed monthly in advance, and you can cancel it at any time with effect from the end of the current month. If you cancel during the first 12 months, the cancellation takes effect at the end of that 12-month term; section 10.1 and your statutory rights stay unaffected.
• Cancellation: You can cancel at any time with the cancellation button at https://holdalarms.com/cancel ("Verträge hier kündigen", no login needed), or by emailing support@holdalarms.com. Cancellation takes effect at the end of the current billing period, unless section 10.1 says otherwise. You keep access until then, and you won't be charged again.
• Plan changes: To upgrade or downgrade, email support@holdalarms.com from your account email address. We make the change in Stripe and confirm it, including any proration (credit or extra charge for the rest of the current period), before it takes effect.
• Failed payments: If a payment fails, we may retry it. If it stays unpaid, we may limit or suspend the Service.
• Price changes: We will give at least 30 days' notice by email before a price change takes effect on your subscription. You can cancel before the change takes effect.

9. Payment methods

Plans are paid by card through Stripe (section 8).

10. Refunds

10.1 Refund policy

If you ask for a refund within 14 days of your first payment for HoldAlarms, we refund that payment in full, and your paid access ends. This applies once per person or organisation, and it covers the first payment only. Later payments are non-refundable, except where the law requires otherwise (sections 11, 12 and 15). This goodwill refund applies in addition to your statutory rights, not instead of them. Cancelling a card subscription stops future renewals, and you keep access until the end of the paid period.

10.2 How refunds are paid

• Card payments: refunded through Stripe to the original payment method. Your bank may take a few days to show the refund.

10.3 Chargebacks

If you start a card chargeback instead of contacting us, we may suspend the account until the chargeback is resolved. This does not affect your statutory rights.

11. Right of withdrawal (consumers)

If you are a consumer, you have a legal right to withdraw from the contract within 14 days of concluding it, without giving a reason. The full withdrawal notice and a model withdrawal form are in the Annex at the end of these Terms.

Immediate start: When you buy a plan, you can expressly ask us to start the Service immediately, before the withdrawal period ends. If you do this and then withdraw, you must pay a proportionate amount for the Service provided up to the time you tell us that you are withdrawing. Your right of withdrawal ends early once the Service has been fully provided at your express request, and you confirmed that you know you lose the right at that point.

12. Availability and changes to the Service

We aim for a reliable Service, but we don't guarantee any particular uptime, delivery time, or delivery success. No service level agreement (SLA) applies unless we agree one in writing. We may carry out maintenance, which we will announce in advance where reasonably possible. Outages can also be caused by our hosting and infrastructure providers or by events beyond our control.

We may improve or change features, provided the core function you paid for stays substantially the same, or the change is required by law or security. We will give reasonable notice of material changes. If a change seriously harms you as a paying customer, you may cancel, and we will refund any prepaid amount for the period after the change.

Stored data in the hosted inbox is a convenience feature, not a backup. Keep your own records of anything you need.

13. Liability

We are liable without limitation:

• for damage caused intentionally or through gross negligence;
• for injury to life, body, or health;
• under the German Product Liability Act (Produkthaftungsgesetz);
• where we have given a guarantee or fraudulently concealed a defect.

For slight negligence, we are liable only if we breach an essential contractual obligation ("cardinal obligation"). This is an obligation that must be met for the contract to be performed properly at all, and that you regularly rely on. In that case, our liability is limited to the typical damage that was foreseeable when the contract was concluded. Otherwise, we are not liable for slight negligence.

For business customers (not consumers), our liability for slight negligence is also limited, per contract year, to the fees you paid in the 12 months before the damaging event.

Given the nature of the Service (see sections 3 and 12), trading losses, missed opportunities, or losses from delayed, duplicated, or undelivered alerts are usually not typical foreseeable damage. The rules above still apply in full.

These limits also apply to our representatives and assistants. Nothing in this section changes the burden of proof to your disadvantage, or limits liability where the law does not allow it.

14. Your responsibility

If you breach these Terms or the law, and a third party makes a claim against us because of your payloads, destinations, or use of the Service, you will compensate us for the reasonable costs of that claim. This applies only where you are at fault.

15. Term and termination

• Monthly subscriptions run month to month until cancelled. Yearly subscriptions run for a first term of 12 months and then continue month to month until cancelled (section 8).
• You can delete your account at any time by emailing support@holdalarms.com from your account email address. Deleting your account does not by itself cancel a running card subscription; cancel it first or ask us to cancel it in the same email.
• We may end a free account or trial at any time with reasonable notice. We may end a paid subscription with 30 days' notice, to the end of a billing period.
• Either side may terminate immediately for good cause (§ 314 BGB). For us, this includes serious or repeated breach of section 6, fraud, or non-payment.
• After termination, we stop accepting and delivering alerts. Your data is deleted as described in the Privacy Policy. If we terminate without cause, we refund any prepaid fees for the period after termination.

16. Changes to these Terms

We may update these Terms, for example to reflect legal, technical, or pricing changes. We will email you about material changes at least 30 days before they take effect. If you continue to use the Service after that date, you accept the new Terms. If you object before that date, either of us may end the contract when the change takes effect. We will point this out in the notice. Changes to core obligations or prices for existing paid periods need your consent.

17. Governing law and disputes

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, you keep the protection of the mandatory laws of your country of habitual residence.

If you are a merchant (Kaufmann), a legal entity under public law, or have no general place of jurisdiction in the EU, the exclusive place of jurisdiction is the operator's place of residence in Germany.

We are not obliged, and not willing, to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

18. General

• If any provision is invalid, the rest stays in force, and the statutory rules apply in its place.
• We may transfer the contract to a successor running the Service. We will tell you in advance, and consumers may terminate if they object.
• These Terms are written in English, and the English version is binding. If we publish a translation, it is for convenience only.

19. Contact

HoldAlarms
Email: support@holdalarms.com
Fast contact: contact form

20. Impressum (provider information)

The full legal provider information required under § 5 DDG and § 18(2) MStV is published in our Impressum at /impressum.

Annex: Withdrawal notice and model withdrawal form (consumers)

Withdrawal notice

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (HoldAlarms, Daniel Cauneac, c/o Impressumservice Dein-Impressum, Stettiner Str. 41, 35410 Hungen, Germany, support@holdalarms.com) of your decision to withdraw from this contract by a clear statement (for example an email, our withdrawal button at https://api.holdalarms.com/withdraw). You may use the model withdrawal form below, but you don't have to.

To meet the withdrawal deadline, it is enough for you to send your notice that you are exercising the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you without undue delay, and at the latest within 14 days of the day we receive your notice of withdrawal. We will use the same means of payment you used for the original transaction, unless we have expressly agreed otherwise with you. You will not be charged any fees for this refund.

If you asked us to start the services during the withdrawal period, you must pay us a reasonable amount. It corresponds to the proportion of the services already provided up to the time you inform us that you are exercising the right of withdrawal, compared with the total scope of the services under the contract.

Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back.)

• To: HoldAlarms, Daniel Cauneac, c/o Impressumservice Dein-Impressum, Stettiner Str. 41, 35410 Hungen, Germany, support@holdalarms.com
• I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service: HoldAlarms plan: ______
• Ordered on (*) / received on (*): ______
• Name of consumer(s): ______
• Address of consumer(s): ______
• Account email: ______
• Signature of consumer(s) (only if this form is sent on paper): ______
• Date: ______

(*) Delete as appropriate.